NewHuddle: team chat and free calls in your inbox

AI customer support for e-commerce stores and small businesses, while your team sleeps

For e-commerce stores and small businesses whose ticket volume grows faster than the team: 300+ purpose-built AI agents answer chat, WhatsApp and your phone line from your own docs - with live handover, QA reviews and Shopify & Stripe order lookup built in.

  • 7-day free trial
  • 30-day money-back guarantee
  • No engineers needed
  • Cancel anytime
Works with
  • Shopify
  • Stripe
  • WhatsApp
  • Zendesk
  • Google Docs
  • Notion
ROI CalculatorRenewal coming up? Compare your bill
Team size5 agents
2
10
∞
KnowDesk
$59
/mo · Growth
Up to 10 seats
Intercom
$145
/mo · $29/seat
Essential · AI billed separately
Annual savings vs Intercom
$1,032/yr
$86/mo
saved every month
KD
IC
ZD
FD
AI answers from your docs
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300+ purpose-built AI agents
✓
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Shopify & Stripe order lookup
✓
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QA Reviews & coaching portal
✓
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Brand voice & retention agents
✓
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Flat pricing (not per-seat)
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Live agent inbox
✓
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Team chat & calls in the inbox
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Free browser calls with customers
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Email → ticket automation
✓
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✓
IC = Intercom · ZD = Zendesk · FD = Freshdesk · Freshdesk live inbox requires separate Freshchat subscription
Start free - switch in 2 min →
7-day free trial · no credit card needed
See it work

How it answers “Where is my order?”

The AI reads the order straight from Shopify or Stripe and answers in seconds. When something needs a person - a damaged item, an angry customer, a refund outside policy - it hands over to your team with the order already attached, so nobody asks the customer to repeat themselves.

  • Answers from live order data, not a canned reply
  • Knows what it shouldn't handle, and says so
  • Your agent picks up with the full conversation
From our demo store's Live Inbox
  1. Tue, Oct 6
  2. Sara

    Where is my order #1053? It still says processing.

  3. AI

    Your order #1053 shipped yesterday with UPS and should arrive in 2 days.

  4. Fri, Oct 16
  5. Daniel

    My Fellwalker boots arrived with the sole coming away on one side. Really disappointed.

  6. AI

    I'm sorry, Daniel - that shouldn't happen. Damaged items are handled personally by our team, so I'm passing this to a team member now with your order details.

  7. Daniel

    Thanks. Can I get a replacement rather than a refund?

  8. AI

    I've noted that you'd like a replacement. A team member will pick this up in a moment.

What customers say about KnowDesk

  • ★★★★★G2 review

    Intercom-like support tools at a fraction of the price

    “KnowDesk gives me everything Intercom does, but at a fraction of the price - an AI chat widget, a live agent inbox, email ticketing, and Shopify order lookup - all included under one flat fee. That flat pricing model is a huge deal for us. With our old tool we were paying per seat, so the bill kept growing; with KnowDesk, it's one fixed price no matter how many agents we add.”

    Adeyemi J.Founder, small business (50 or fewer employees)
  • ★★★★★Trustpilot review

    “We started using KnowDesk to manage customer support, and it's been really smooth. Setting up the knowledge base was quick, and the ticketing system keeps everything organized and efficient. Great tool.”

    Oscar AdamsUnited States
  • ★★★★★Trustpilot review

    “KnowDesk has made it much easier for our team to organize documentation and find information very much quickly without digging through many files manually. The interface is intuitive, collaboration is seamless, and the search functionality saves us a lot of time.”

    James PhilipaUnited States

Read every review on G2 and Trustpilot.

Vertical AISCALE + ENTERPRISE

AI that answers the questions only your industry gets

Go beyond generic support. Connect KnowDesk to your industry systems - order databases, property listings, scheduling tools, case management - and let AI answer the questions only your vertical truly understands.

Unlock Vertical AI →Scale ($149/mo) and Enterprise ($299/mo) · 7-day free trial
E-Commerce

"Where is my order?" - answered in 2 seconds

The #1 support question in e-commerce, still handled manually by most teams. KnowDesk connects to Shopify and Stripe to answer it automatically.

85%
volume deflected
<2s
order lookup
24/7
no agent
  • Live Shopify & Stripe order status in chat
  • Return eligibility & refund status - self-serve
  • After-hours coverage - 3am queries answered instantly
Scale plan & above$149/mo
Real Estate

Property queries at 2am. Leads never go cold.

60% of property searches happen evenings and weekends. Your AI answers listing searches, offer status, and viewing requests - any hour, any timezone.

60%
off-hours searches
3–5
fewer follow-ups
24/7
live search
  • Natural language property search from your database
  • Offer & pipeline status - clients self-serve
  • Viewing self-booking - any hour, confirmed instantly
Scale plan & above$149/mo
Healthcare

Cut hold times from 8 minutes to instant.

30–40% of healthcare inbound is basic admin - appointments, intake, pre-visit questions. All answerable. All automatable. All instant.

40%
admin query vol.
8m→<2s
response
50%
voicemail drop
  • Appointment availability from your scheduler
  • Patient intake & pre-visit instructions - instant
  • Insurance & coverage FAQs answered self-serve
Scale plan & above$149/mo
Legal

Intake that doesn't promise advice it can't give

Prospective clients and existing matters both call with the same basic questions - intake, status, documents. Your AI routes each one correctly instead of guessing at legal advice.

24/7
intake coverage
0
advice given by AI
<2s
matter status
  • Client matter status - no callback needed
  • Consultation intake & booking - routes to a human for the matter itself
  • Document request handling - what's needed, where to send it
Scale plan & above$149/mo
Fintech

Balance checks and transfers, safely - not guessed at

Financial questions can't be answered on trust alone. Every balance check, transfer, or account action goes through an identity + OTP/PIN verification gate before anything executes - on chat, and on the phone.

100%
actions gated by verification
OTP/PIN
never spoken aloud
24/7
balance & status checks
  • Identity verification before any financial action - no session token needed
  • OTP/PIN collected via keypad on calls, never read aloud
  • Failed or locked verification escalates to a human - never guesses
Scale plan & above$149/mo
INTEGRATIONS

Turn your docs into a chatbot - no code required

Your knowledge already exists - KnowDesk just makes it instantly accessible.

18+
integrations
0
lines of code
< 60s
to sync

Powered by & integrates with

GoogleNotionConfluenceClickUpGitHubZendeskFreshdeskIntercomAirtableHubSpotStripeShopifyCloudflare
  • Google Docs

    Documents

    Sync live from Drive. Auto-updates when you edit.

  • Google Drive

    Documents

    Connect entire folders or individual files.

  • PDF Files

    Documents

    Upload PDFs directly or link public URLs. Text extracted automatically.

  • Notion

    Documents

    Export and sync Notion pages as knowledge.

  • Confluence

    Documents

    Pull your Confluence wiki into the AI.

  • ClickUp

    Documents

    Connect ClickUp Spaces and Docs so the AI answers from your project knowledge.

  • Plain Text

    Documents

    Paste SOPs, policies, or Q&A directly.

  • Website URLs

    Web

    Auto-scrape any public help centre or docs site.

  • Sitemap Crawler

    Web

    Crawl your entire site - AI indexes every page automatically.

  • CSV / Excel

    Data

    Import spreadsheet data, FAQs, or product catalogues from CSV.

  • GitHub

    Data

    Sync README and docs from any public or private GitHub repo.

  • Airtable

    Data

    Connect Airtable bases so the AI can answer from your data.

  • Zendesk

    Helpdesk

    Import all published Zendesk Help Center articles in one click.

  • Freshdesk

    Helpdesk

    Pull your entire Freshdesk knowledge base into the AI.

  • Intercom

    Helpdesk

    Sync all published Intercom articles to power your AI widget.

  • HubSpot

    Helpdesk

    Import HubSpot Knowledge Base articles into your AI support bot.

  • YouTube

    Media

    Paste a YouTube URL - captions are fetched and made searchable.

  • Video / Audio

    Media

    Upload videos - AI answers with [M:SS] timestamp links.

Don't see your tool? Request an integration →

Connect your first source free

7-day free trial · Cancel anytime

Native Plugins

Deploy KnowDesk wherever your customers already are

Native plugins for the world's most popular platforms. Install in minutes, no developers needed.

Live on WordPress.org

KnowDesk for WordPress

Install the KnowDesk AI Support Widget on any WordPress site in minutes - no code required. Connect your knowledge base, paste your API key, and your widget goes live instantly.

  • One-click activation - no code needed
  • Paste your API key and verify in seconds
  • Works with all themes and page builders
  • Show on all pages or specific posts only
  • Control visibility for logged-in & logged-out visitors
Install Free Plugin
KnowDesk WordPress plugin settings - connect API key, set widget position, and choose visitor visibility
LiveWordPress pluginon WordPress.org
Under ReviewShopify appcoming soon
< 2 minSetup timeno code needed
Built for real businesses

The no-code chatbot builder for business that actually handles support end-to-end

  • AI chatbot for customer service
  • Chatbot with Stripe integration
  • 7-day free trial
  • Widget live in 2 minutes
  • E-commerce & SaaS
  • Healthcare, legal & insurance

KnowDesk is a no-code chatbot builder for business designed to replace expensive, bloated helpdesk software with a single AI agent that handles support from first question to resolution. Whether you run an online store, a SaaS product, or a service business, KnowDesk gets your widget live in 2 minutes and your AI fully tuned in an afternoon - no developer, no scripting, no complicated setup required.

Most AI chatbots that launched in the past few years share the same flaw: they sound helpful without actually being helpful. A real AI chatbot for customer service in 2026 should close support tickets, not generate more of them. KnowDesk is built around that distinction - the AI learns from your own documentation, reads your live order data, and gives customers the specific answer they need, not a generic response that sends them back to your inbox.

Take Stripe as a concrete example. When a customer messages asking why their payment failed or what their next invoice date is, the answer lives somewhere in Stripe - it just takes a human to dig it up. KnowDesk's chatbot with Stripe integration cuts out that lookup entirely: the AI checks the payment record directly and responds mid-conversation with what it finds. That single feature saves small support teams a lot of interruptions every week. And if you'd rather test it on your own site before committing, the free AI chatbot for website trial gives you the full product - not a watered-down demo - so you can judge it by what it actually does.

KnowDesk works across ecommerce, SaaS, education, insurance, legal, and healthcare - anywhere customer service volume outpaces team capacity. Start your free 7-day trial and see how a no-code chatbot builder for business can transform your support experience without transforming your budget.